Project Overview
We currently use HubSpot as our CRM. We need a volunteer familiar with HubSpot who can help us set up the support ticketing process for when customers request help/support through our website and app.
Once the volunteer implements the support ticketing process on HubSpot, we’d like a brief training session and/or documented guidelines to follow so that we can maintain the ticketing system going forward.
We are a nonprofit that facilitates building healthier and stronger local communities by engaging community members in challenges that involve, among other things, voter mobilization, outreach, and registration. In order to deliver the best experience to community members, we need help ensuring that our CRM is set up to manage customers support needs in as smooth and efficient a manner as possible.
We already have HubSpot set up as our CRM and are able to share credentials and other details with a volunteer so that they can access the platform. Once the project is complete, we hope to have a smooth support ticketing process in place so that we can answer customers' questions and provide backend tech support as needed.
Nonprofit Overview
BlockPower was founded to increase Black voter turnout and civic engagement in this election cycle and beyond. It is powered by a platform that makes grassroots get-out-the-vote efforts more efficient, effective, and safe by enabling contactless voter engagement and using data to guide outreach. The platform assists in recruiting, training, and paying Black micro-organizers (Ambassadors) to identify, motivate, and empower Black non-voters (Triplers) they already know. We have partnered with the New Georgia Project (one of Stacey Abrams' groups), Black Leaders Organizing for Communities in Milwaukee, and Color of Change in Florida and are supporting efforts in North Carolina and Arizona to invest directly in Black communities and amplify Black voices.
By focusing relational voter engagement efforts in these three key states using the BlockPower model and platform, we can change the course of the 2020 general election to ensure a more just, equitable, and progressive future.